Support
Questions, bug reports, or account requests — we read every message.
Contact
Frequently asked
If your question isn't here, email us — we'll add it.
Which iOS versions are supported?
iOS 17 and later. The app is iPhone-first and also runs on iPad.
How does Asistan find tenders?
Our backend continuously crawls public tender portals (procurement, government contracting, e-tender platforms). Listings are deduplicated and scored against your keyword profiles before they reach your phone.
Does Asistan use AI?
Optionally. AI ranking is off by default and only runs after you grant explicit consent in Settings → Privacy & Legal → AI Data Consent. Without consent, matching uses deterministic keyword and BM25 scoring — no third-party model is involved. You can withdraw consent at any time.
What data does Asistan collect?
The minimum needed to run the service: account email, your keyword profiles, your bookmarks, and operational telemetry (errors, performance). The full list is in our Privacy Policy. We do not sell or share data with advertisers.
How do I delete my account?
In the app: open Settings → Privacy & Legal → Delete Account. This permanently removes your profile, keyword settings, bookmarks, and notification history. Tender source data (which is public) is kept. If you can't access the app, email privacy@datameshconsulting.co.uk from your registered address.
How do I export my data (GDPR)?
Settings → Privacy & Legal → Export My Data produces a JSON archive of your account, profiles, bookmarks, and consent history. Or email privacy@datameshconsulting.co.uk.
Push notifications aren't arriving.
Check iOS Settings → Notifications → Asistan and confirm Allow Notifications is on. Then in the app, Settings → Notifications, confirm push is enabled and you have at least one keyword profile that's matching new tenders. Still stuck? Email us with your account email and approximate time.
Sign in with Apple says "already in use".
That email is already registered with a password. Sign in with the email/password once — Asistan will link your Apple ID to the existing account, and Sign in with Apple will work on subsequent logins.
I'd like to suggest a tender source.
Email support@datameshconsulting.co.uk with the URL and a one-line description. We add new sources continuously.
How do I report a bug?
Email support@datameshconsulting.co.uk with: iOS version, app version (Settings → About), and what you expected vs. what happened. Screenshots help.